Scope and Purpose
This Self-Exclusion Policy governs voluntary actions by customers of Dada8 to restrict or suspend access to the Services for responsible gaming purposes. It applies to all accounts and identifiers associated with a customer on the Dada8 platform.
Definitions
Self-Exclusion means a voluntary, time-bound or extended restriction on access to the Services enforced by Dada8. Services means all gambling-related products and activities provided on the Dada8 platform. You means the customer who activates this policy.
Eligibility and Applicability
This policy applies to all registered customers who seek to reduce or cease gambling activity on the Dada8 platform. Self-Exclusion is voluntary and may be requested by the customer at any time, in accordance with applicable law and internal procedures.
Self-Exclusion Options and Durations
Dada8 offers voluntary Self-Exclusion for a minimum period of six months. Longer periods may be requested and will be considered by our Support Team in accordance with internal policies and legal obligations. The exclusion takes effect from the date of activation and remains in force for the chosen period.
- Close account or block betting and gameplay for the selected duration
Activation and Enforcement
To initiate Self-Exclusion, access the Self-Exclusion option within Responsible Gaming in Your account, select the duration (minimum six months), and confirm the request. Upon confirmation, Your access to the Services will be blocked for the entire period and no new bets may be placed.
Effects During Exclusion
- You will not be able to login to the account or place bets on the Services.
- Promotions and bonuses will be suspended while the Self-Exclusion is in effect.
- Any active wagers will be resolved in accordance with the applicable Terms and Rules; new wagers are prohibited during the exclusion period.
Reactivation and Expiry
Reactivation during the exclusion term is not permitted. After expiry, You may initiate reinstatement by contacting the Help Centre. Reactivation is subject to verification and compliance procedures and will be processed in accordance with internal policy.
Data Handling and Privacy
Dada8 will retain Self-Exclusion data in accordance with the Privacy Policy and applicable law. Data is used solely to enforce the exclusion, verify identity, and monitor compliance. Access to Self-Exclusion data is limited to authorised personnel and protected by appropriate security controls.
Disputes and Review
If You believe the Self-Exclusion has not been properly applied or you wish to challenge the decision, You may initiate the Dispute Resolution process described in the Terms and Conditions. The Self-Exclusion policy operates alongside other Responsible Gaming measures.
Support and How to Initiate or Modify
To begin Self-Exclusion, access the Responsible Gaming area within Your account, select Self-Exclusion, choose a duration (minimum six months), and confirm the request. The exclusion is binding and will be enforced immediately. Modifications or withdrawal of the exclusion are not available during the selected period; after expiry, You may request reinstatement through the Help Centre as described above.